Resume

• Lead several teams of technicians for large audio/visual sets
• Lead, supported and trained business development team members
• Trained new employees on company policies and procedures
• Created training materials on the company policy and procedures for future employees

Accounting Software

• Peach Tree
• ACT Accounting software

Web Design

• WordPress
• C Panel
• DreamWeaver
• CuteHTML
• GeoHTML

Customer Record Management (CRM)

• Salesforce
• Microsoft Dynamic
• HubSpot
• Constant Contact

Communication/ Office Software

• Fuse (VOIP)
• Microsoft Office Suite (PC/MAC)
  • Word
  • Excel
  • PowerPoint
  • OneNote
  • Drive
• Various Email Clients/Servers
• Google
  • Voice
  • Messenger
  • Docs
  • Drive
  • Mail

Web Browsers

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Safari

Digital Recording Software

• Audacity
• Sony Music Studio X
• Sonic Foundry Acid Pro 6
• Cakewalk
• Protools
• Garage Band

Graphic Software

• Propresenter
• Adobe Suite
• Classic Painter

• Managed the Business Development Team on a day to day basis
• Cleaned lead logs before they were loaded into CRM by marketing
• Divided leads among team members evenly
• Mentored other business development team members
• Lead generation for the Business Development Team
• Crafted campaign specific emails for the Business Development Team

• Processed various billing reports
• Recorded notes during production meetings
• Acted as Manager on Duty (MOD) as needed to ensure proper floor coverage
• Assists with hotel site visits including graphics and walk through discussions about audio Visual capabilities
• Inspected rooms prior to the clients use
• Assisted with gear load in, load out, storage and maintenance
• Assisted clients with new requirements and works alongside floor team to complete the new requirements
• Assisted project managers with leading team of 20+ technicians on the floor when high demand shows are in-house to guide the floor team
• Trained to move in to management leadership

• Placed customer orders in timely fashion
• Communicated with customer the status of orders
• Track and managed orders
• Processed freight claims for customers
  • Researched how and when damage occurred
  • Took pictures of damaged items
  • Submitted claims paperwork to appropriate party
  • Worked with vendors to have replacements procured
• Submitted RGA/RMA for customers for return of items
• Expedited orders to aid in customers meeting deadlines
• Processed change orders upon customer request
• Worked with warehouse to ensure deliveries get delivered on time and returns are picked up from site
• Worked with warehouse to ensure returns are picked up from site
• Created special delivery tickets on an as needed basis
• Created Operation Manuals for completed projects
• Created Submittal Packets for projects that were being submitted for bids for projects

• Researched possible bids for new business using various government boards
• Tracked all bids submitted by sales department
• Custom configured Dell and HP computer systems to meet end-user requirements for accurate quotes for bids
• Supported the Company Owner, Chief Operating Officer, Office Manager and Accountant with various administrative tasks
• Managed multiple managers’ professional and personal schedules
• Assisted with tracking of all orders to ensure prompt delivery
• Notified customer of tracking and timing of deliveries
• Analyzed payments made to vendors based on vendor statements and in-house balance sheets
• Alerted accounting when a customer needed to be billed due to delivery of goods
• Tracked payments from customers for prompt payment
• Researched payments from customers to make sure paperwork had been submitted properly
• Corrected errors in Wide Area Work Flow (WAWF)
• Went to end user sites to see work that needed to be completed and reported back to sales department on observations for proposal preparation
• Vendor relations
• Negotiated pricing with the vendor to increase the company’s profit margin
• Set up new maintenance orders in web portal and communicated with new end users on how to create tickets in the system
• Tracked the progress of all ongoing maintenance issues to ensure proper handling
• Tracked all product orders through Peach Tree, adding comments as needed
• Resolved order issues to ensure timely delivery of requested merchandise
• Created quotes, sales order, invoices and purchase orders as needed through Peach Tree
• Called potential candidates to prescreen all resumes submitted above a minimal percentile ranking
• Scheduled interviews for new positions
• Answered calls in a timely manner

• Brought back for additional assignment
• Answered status inquiries and civil compliance due date issues on a Tier 1 Level and forward to the assigned LCA and/or Legal Compliance Manager when appropriate
• Managed and maintained Salesforce system.
• Queried, retrieved and formatted the appropriate customer records and subscriber information,
• Reviewed other cases to prevent duplication of work and records
• Reviewed records produced for accuracy, responsiveness, and completeness
• Supported the Records Production Team by performing clerical activities such as data entry, managing files and other related activities
• Performed minimal review of various forms of lawful process in criminal investigations and civil proceedings, including subpoenas, court orders, and search warrants
• Converted all legal processes and related documentation received from client archives repositories into an electronic format
• Transmitted records to the law enforcement agency or attorney issuing the lawful process
• Provided information for exigent circumstances for Law Enforcement and Dispatcher
• Researched companies and services they provided based on client list
• Sorted current clients into new sub-categories

• Managed new incoming sales calls
• Assigned new sales calls according to assigned verticals
• Followed up with sales representatives to ensure new clients were being serviced in a timely manner
• Organized and tracked large government projects
• Dealt directly with the general contractors for the large-scale projects
• Entered quotes according to open market or GSA schedules based on end-user requirements
• Tracked all bids for the large-scale projects to find trends
• Monitored bid percentage mark up to strategically bid items to increase winning ratio and to maximize company profitability
• Reported to Sales Director any changes to the large-scale projects
• Supported 9 sales representatives and sales director
  • Monitored calendars
  • Arranged conference room and catering
  • Escorted visitors to conference rooms
• Worked directly with government and military officials
  • Made part suggestions on discontinued products
  • Called to verify bids were received
  • Confirmed orders were received and being processed
• Processed sales and delivered paperwork to accounting
• Informed clients when products were on back order and when the expected ship date was
• Researched replacement parts when products were discontinued
• Researched and calculated other direct costs for travel of sales representatives and engineering staff
• Transported sales representatives to and from the airport as needed
• Coordinated meetings when a vendor is scheduled for training
• Managed usage of the company car
• Maintained and created documents for the department
• Transcribed sales meeting for distribution among the team
• Developed and maintained a tracking system to where products are purchased
• Maintained price books to keep the product prices current
• Researched where products not typically sold can be purchased
• Shopped for best pricing on equipment for bids
• Saved pricing in project’s respective folder on the server for purchasing to reference as needed
• Found locations that could ship products and meet deadlines for end users
• Managed and restocked office supplies for the department as needed
• Participated in companywide Safety Program as a Safety Officer
• Designed rewards system for the safety program

• Developed relationships with parents as an educational advisor and enhancing interest in the various K12 products and services
• Understood differences between public charter schools, private charter schools, homeschooling and other product offerings with the ability to describe the differences to potential customers
• Discerned parents/responsible adults and students’ needs, desires for an education solution and the fit of various program offerings based on location, availability and time of the year
• Provide recommendations to the parent/responsible adult on which school solution is the best for their particular situations
• Kept up to date with changes to schools and their enrollment policies and procedures and message these appropriately to parents/responsible adult
• Request and close the sale of the parent/responsible adults relative to the best solution for their situation
• Explain the placement, enrollment processes and next steps based on the product sold
• Process payments as required based on the product sold
• Entered all prospect and contact data including detailed notes into the Sales Force Automation (SFA) tool provided, and on a timely basis with accuracy
• Recreated and updated information for consultants
• Met or exceeded team and individual sales goals and other departmental objectives
• Met departmental levels for phone productivity, prospects, enrollments received, enrollments approved, withdrawal rate, call quality, customer satisfaction, customer loyalty, representative attendance and schedule adherence

• Maintain 60+ outbound calls per day.
• Plan on-campus events for the department each quarter for client relations
• Maintain over 800 of 956 registrations each quarter on a team of 2
• Increase reinstate population by 71%
• Increase overall registration by 6.8%
• Design advertising and marketing materials for on campus
• Advise students on recommended class selection based on student’s current progression
• Aid students in ensuring transfer credits are in the proper place
• Create and distributed 6-8 customized mail merges to students via email per quarter
• Create, sort, distribute and maintain call lists for all continuing and reinstate students each quarter
• Brought in over $2 million in revenue per quarter
• Examine student curriculums to ensure removal from call logs if student has completed program
• Design and developed report procedures to ensure timely registration of students
• Follow up with students in a timely manner to ensure proper customer service was provided and problems have been resolved

• Processed new clients and converted 75% to new sales
• Supported current customers and drove sales
• Averaged $2000 in sales per day
• Administratively supported Vice President
• Maintained calendars
• Made travel arrangements
• Created expense reports
• Sorted and kept log of travel expenses for vice president
• Assembled media packages for new clients
• Assisted in web design of the company website
• Redesigned computer network up update entire computer system
• Assembled of press packages for current clients
• Transcribed foreign translations to computer
• Developed and assembled marketing materials for food shows